Still, it is required to provide a safety margin while traversing the course and giving the children the best experience possible. I understand that learning the mechanism while helping the younger ones isn't always easy. The locking mechanism is only one of many reasons why we require an adult to be present on the course with a child. As a self-guided experience, guests make all their own connections and traverse through the course at their own pace, and in the event they need help, they can call for a guide who can help them with either advice or physically helping them through. We pride ourselves on our staffing and try to ensure that everyone has a great time. I apologize that you feel we missed the mark this time. Get staff to work who can give better guidance so you can enjoy the course and not concentrate on the equipment which sorely diminished the enjoyment of the experience.įirst off, thank you for taking the time to leave a detailed review while a good review makes us feel great, the not-so-good reviews help us see where we can improve, and that is invaluable. Junior course was not challenging for our 8 year old kid who was too short for the regular course. Better instruction by better staff could have made this a most enjoyable experience. It wasn't enjoyable at all when all I was concerned about was that I was holding up the folks behind me. I was half way through the course before I got the hang of how to use the safety gear. We could have had a fantastic time if we had gotten better instructions from staff who really were concerned about our understanding of the process. The course was fantastic and highly, highly recommended (though the junior course was not challenging for our 8 year old). A TV showing how to lock and unlock the safety harness could have been shown while we were waiting to don gear. A video and demonstration and not just reading the instructions could have helped. They spent most of their energy working the safely locking mechanism.īetter instructors and better instruction could have made the course much more fun. The adults on the main course felt the same. I felt that was all I got accomplished and it wasn't pleasurable. When you are assisting a small child on the junior course, you must lock, unlock and relock the kid then lock, unlock and relock yourself. When we started the course, I had to ask for help several times, I was so flustered with the equipment that I couldn't enjoy the obstacle course. "Does anyone have any questions"? We were all in a daze. Again it seemed that the instructions were given as fast as the kid could talk. Once we were geared up, we received further instructions on safety and the locking, unlocking and relocking of the safety garb. They had given this spiel a thousand times and they rattled everything off with no real intent or expectation that the folks would understand. We were helped by teens guides whose instructions in donning the gear and navigating the equipment were very poor. What was disappointing was the very poor instructions. The rest of the family completed the regular course which was fantastic. There is a height restriction so I went with a grandchild on the junior course. We visited FCFs to participate in the Canopy Challenge May 2021.
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